Shipping Policy

1. Order Processing

Once your order is successfully placed, you will receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

Orders are processed after successful order confirmation and, for prepaid orders, successful payment verification.

Processing times may vary during weekends, public holidays, promotional periods, high-order volumes, or other exceptional circumstances.

2. Shipping Locations

We currently ship to serviceable locations within India.

Delivery availability may depend on your PIN code and the service coverage of our courier and logistics partners.

Some remote or restricted locations may have limited delivery availability or require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will generally be displayed during checkout before you complete your order.

Shipping charges may vary depending on factors such as:

• Delivery location
• Order value
• Product quantity or weight
• Shipping method
• Cash on Delivery availability
• Promotional offers

From time to time, BeSure may offer free shipping or discounted shipping as part of promotional campaigns.

4. Estimated Delivery Time

Estimated delivery times may be displayed during checkout, on the product page, or communicated after your order has been placed.

Delivery times are estimates and may vary depending on your location, courier availability, order processing, public holidays, weather conditions, and other circumstances outside our reasonable control.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, your customer account, or another available communication method.

Tracking updates are generally provided by the courier or logistics partner and may occasionally take time to appear after dispatch.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that you provide:

• Full name
• Complete delivery address
• Correct PIN code
• Active mobile number
• Relevant landmark, where necessary

BeSure will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible.

Address changes may only be possible before the order has been processed or dispatched.

7. Cash on Delivery

Cash on Delivery (COD) may be available for selected orders and serviceable PIN codes.

COD availability may depend on factors such as:

• Delivery location
• Order value
• Product availability
• Courier serviceability
• Previous order history or delivery attempts

We reserve the right to restrict or disable COD for certain orders or locations where reasonably necessary.

Customers are expected to accept confirmed COD orders when delivery is attempted.

8. Delivery Attempts

Our courier partner may contact you using the phone number provided with your order to complete delivery.

If the first delivery attempt is unsuccessful, the courier partner may make additional attempts depending on its delivery policy.

If an order cannot be delivered due to customer unavailability, an incorrect address, an unreachable phone number, or repeated failed delivery attempts, the package may be returned to BeSure.

Additional shipping charges may apply if the customer requests reshipping.

9. Refused Orders

If a confirmed order, particularly a Cash on Delivery order, is refused at the time of delivery without a valid reason, the package may be returned to us.

Repeated refusal of confirmed COD orders may result in Cash on Delivery being restricted for future orders, where appropriate.

10. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances such as:

• High order volumes
• Courier delays
• Public holidays
• Severe weather
• Natural disasters
• Transportation disruptions
• Remote delivery locations
• Government restrictions
• Operational or technical issues
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact BeSure Customer Support so we can assist you with available tracking information.

11. Damaged Packages

If the outer package appears significantly damaged, opened, tampered with, or otherwise suspicious at the time of delivery, please inspect it carefully where possible.

Please keep the product and its original packaging while your request is being reviewed.

We may request photographs, an unboxing video where available, product information, packaging images, or other reasonable evidence to verify the issue.

Eligible claims will be handled according to our Cancellation & Refund Policy.

12. Missing or Incorrect Products

If your order contains a missing or incorrect product, please contact us within 48 hours of delivery.

Please provide your:

• Order number
• Name
• Registered contact information
• Details of the missing or incorrect item
• Relevant photographs or video, where available

Once verified, we will provide an appropriate resolution in accordance with our applicable policies.

13. Undeliverable Orders

An order may be considered undeliverable if:

• The delivery address is incorrect or incomplete.
• The PIN code is incorrect.
• The recipient cannot be contacted.
• The customer is repeatedly unavailable.
• The location is not serviceable.
• Delivery is refused.

Undeliverable orders may be returned to BeSure.

Any request for reshipping or refund will be handled according to the circumstances of the order and our applicable policies.

14. Order Changes After Dispatch

Once an order has been dispatched, we may not be able to change:

• Delivery address
• Phone number
• Product
• Diaper size
• Pack quantity
• Payment method

Please review your order information carefully before completing your purchase.

15. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this happens, you may receive multiple packages or tracking updates for the same order.

You will not be charged additional shipping fees solely because BeSure chooses to split an eligible order into multiple shipments, unless otherwise disclosed before purchase.

16. Shipping Partners

BeSure may use third-party courier and logistics companies to deliver orders.

Necessary customer information, such as your name, phone number, delivery address, PIN code, and order information, may be shared with these providers for shipping and delivery purposes in accordance with our Privacy Policy.

17. Contact Us

If you have questions about shipping, tracking, delayed delivery, damaged packages, or your order status, please contact:

When contacting us, please include your order number and registered contact details so we can assist you efficiently.

18. Policy Updates

BeSure may update this Shipping Policy from time to time to reflect changes in our shipping services, courier partners, operational practices, or applicable requirements.

The latest version of this Shipping Policy will be published on our website.