Terms & Conditions

1. General

This website is operated by BeSure. Throughout the website, the terms “we”, “us”, and “our” refer to BeSure.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will become effective once published on this website.

2. Products

BeSure offers baby-care and personal-care products, including baby diapers and related products.

We make reasonable efforts to display product images, descriptions, sizes, quantities, specifications, and other information accurately. However, actual product packaging, colour, appearance, or design may vary slightly from images displayed on the website.

Please read the product information and usage instructions carefully before using any product.

3. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to limit quantities, discontinue products, modify product specifications, or cancel an order if a product becomes unavailable.

If we are unable to fulfil a prepaid order, the applicable amount will be refunded according to our refund process.

4. Pricing

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.

5. Orders

By placing an order through our website, you confirm that the information provided by you is accurate and complete.

After an order is placed, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

We reserve the right to refuse or cancel an order in circumstances including suspected fraud, incorrect pricing, payment failure, stock unavailability, incorrect customer information, or other reasonable operational or legal reasons.

6. Payments

We may offer payment methods such as:

• UPI
• Credit cards
• Debit cards
• Net banking
• Supported digital payment methods
• Cash on Delivery (where available)

Online payments may be processed through third-party payment gateway providers.

BeSure does not directly store complete card or banking credentials where payments are processed by third-party payment providers.

7. Cash on Delivery

Cash on Delivery may be available for selected products, orders, and delivery locations.

We reserve the right to restrict or disable Cash on Delivery for certain orders, customers, products, or locations where necessary.

Customers are expected to provide accurate delivery information and accept confirmed COD orders.

8. Shipping & Delivery

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery times displayed on the website are estimates and are not guaranteed delivery dates.

Delivery may occasionally be delayed due to courier operations, weather conditions, public holidays, incorrect addresses, remote locations, unforeseen events, or circumstances outside our reasonable control.

Please ensure that your name, phone number, address, PIN code, and other delivery information are correct before placing your order.

9. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

For hygiene and safety reasons, certain personal-care products, including opened or used diaper products, may not be eligible for return except where required by applicable law or where the product received is defective, damaged, incorrect, or otherwise eligible under our published policy.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within the period specified in our Return & Refund Policy.

We may request reasonable evidence such as photographs, videos, order details, or packaging information to review the request.

11. Product Usage & Safety

Customers should follow all instructions, warnings, sizing information, storage instructions, and usage guidance provided with the product or on its packaging.

If a baby experiences irritation, discomfort, allergic reaction, or another unexpected reaction while using a product, discontinue use and seek appropriate professional medical advice where necessary.

Product information provided on our website is intended for general informational purposes and is not a substitute for professional medical advice.

12. Promotions & Discount Codes

Promotional offers, coupons, discount codes, and special pricing may be subject to additional conditions.

Unless otherwise stated, promotional offers cannot be exchanged for cash or combined with other offers.

13. Intellectual Property

All website content, including brand names, logos, product photographs, graphics, text, designs, videos, website layouts, and other original material belonging to BeSure is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, commercially exploit, or use our protected content without appropriate permission.

14. Prohibited Use

You must not use our website:

• For unlawful or fraudulent activities.
• To interfere with the security or operation of the website.
• To attempt unauthorized access to our systems.
• To submit false or misleading information.
• To copy or misuse protected website content.
• To distribute malicious software or harmful code.

We may restrict access to our services where misuse is detected.

15. Third-Party Services

Our website may use or link to third-party services such as payment gateways, shipping providers, analytics platforms, social media platforms, and other technology providers.

These third parties may operate under their own terms and privacy policies.

16. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Certain information may be processed as necessary for order processing, payments, customer support, shipping, fraud prevention, and website functionality.

17. Limitation of Liability

To the maximum extent permitted by applicable law, BeSure will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable consumer protection laws.

18. Force Majeure

BeSure will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, transportation disruptions, government restrictions, strikes, network failures, courier disruptions, or similar events.

19. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute arising from these Terms or use of our website will be subject to applicable Indian laws and the jurisdiction of competent courts, subject to mandatory consumer rights under applicable law.

20. Customer Support

For questions regarding orders, products, payments, shipping, returns, or these Terms & Conditions, please contact us:

21. Acceptance of Terms

By accessing this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.